Terms and Conditions

TERMS & CONDITIONS FOR EMERALD OASIS VILLA

1. Definitions: 

  1.1. Owner – us, the owners of Emerald Oasis Villa

  1.2. Renter – you, the primary renter and your registered guests.  

  1.3. Rental period – time between agreed arrival and departure 

  1.4. Agreement duration – the agreement duration starts with completing the booking form with full acceptance of our Terms and Conditions and stops 14 days after your departure. 

  1.5. Booking – The lead booking name by completing the booking form and paying a deposit, agrees to the terms of conditions of the booking and ensures that all guests named on the form will accept and abide by these terms and conditions. Terms and conditions can be found on our website www.emeraldoasisvilla.com or on request. Photo ID is required.

The lead booking name warrants that they have the legal authority to make the booking on behalf of all guests named on the booking form. The lead renter must be over the age of twenty five.

2. Quotations, deposit, costs etc.: 

  2.1. Quoted prices – Whilst we reserve the right to increase or decrease accommodation prices at any time, the price you will pay is that which is quoted at the time your booking is confirmed. This guarantee is offered subject to our terms and conditions and payment being adhered to and providing you do not make any further amendments to your original booking. Exceptions are where a sales, tourist or other tax rate has changed since the date of booking. Online bookings are not confirmed until a deposit is received and the owner has confirmed your booking.

  2.2. Sterling payments - For renters who wish to pay in GBP, the live USD/GBP exchange rate on the day of the payments being made will be used to calculate the balances due. This applies to both the date on which the deposit is paid and the date on which the final balance is due. 

  2.3. Booking deposit - Unless otherwise agreed on, a non-refundable deposit of 20% is required to secure the booking and its dates. Confirmation of your booking is sent to you once this payment is cleared. The balance is due 60 days before the commencement of the rental period. If the booking date is less than 90 days prior to the rental period, then the full payment is payable at the time of booking. We reserve the right to cancel your booking if the balance is not paid by the due date. Deposits are non-refundable but may be used towards alternative dates at the discretion of the owner.

  2.4. Damage Waiver Insurance - We opt to use a damage protection insurance instead of requiring a security deposit. This covers any damage which may occur up to a value of $1500.

Note – Should loss or damage caused by the Renter to the Accommodation be of a value in excess of the protection coverage, or outside the remit of the protection cover, then the renter shall fully reimburse the owner of any outstanding amounts within 14 days of the completion of the Holiday Period, this will be charged to your card or recovered by legal means.

  2.5. Insurance – For the avoidance of doubt, none of the Payments include the cost of appropriate travel/holiday insurance. We recommend that you take out adequate insurance to cover for flight cancellation, medical expenses, personal injury, theft, or loss of personal belongings, or any other likely out of pocket expenses. Claims for compensation, loss or injury must be directed to your insurance company. Neither we as owners, nor our agents will be liable. 

  2.6. Pool heat - If desired, this may be requested at the time of booking and paid for with the final balance. We are unable to guarantee the exact temperature of the pool as this will vary according to several factors, the main one being the prevailing weather conditions.

 The pool heating will be switched on for the day of arrival and may take some time to heat the pool to the optimum temperature. The pool is heated to a maximum of 87 degrees Fahrenheit, it will only heat to 10 degrees above the ambient air temperature. It works on a timer and runs from 8am to 8pm. Pools will cool overnight and may take time to reach the desired temperature.

 No refunds are given if the air temperature is too low for the pool heater to work.

If pool heating is required after arrival, it can be turned on immediately once payment is received. It will however take time to heat to the desired temperature.

Guests are not to touch or interfere with any pool equipment if you have any issues please contact the management company. Night vision security cameras monitor the pool equipment and any guest found tampering with this equipment will be liable for any other heating charges, call out fees or repairs.

   2.7. The renter agrees to pay the full cost of any breakages, losses or damage to the property (our management company will be sole arbitrators on cause of damage or loss). 

The guests agree to take good care of the property and leave it in a clean and tidy condition at the end of the rental period.

To report any damage or loss immediately after being discovered to the Owners Management company.

To permit the owner or their agents’ reasonable access to the property to carry out any maintenance as necessary.

3. Charges, Cancellations and Conditions: 

  3.1. Cancellation by the Renter must be done in writing via e-mail and the following clauses will apply: - Cancellation more than 60 days before the arrival date will result in forfeiting the non-refundable booking deposit (section 2.2) - Cancellation less than 60 days before arrival date will result in a 100% forfeit of the total cost of stay. - Cancellation of bookings made through 3rd parties are subject to the terms agreed to through your contract with them.

  3.2. Cancellation by Emerald Oasis Villa: In the unlikely event that circumstances beyond our control necessitate the cancellation of the rental agreement by us we reserve the right to cancel any bookings at any time and will only be liable to refund monies already paid by you. We would, however, make every possible effort to relocate you to a similar property of comparable comfort and quality. 

  3.3. Force Majeure – The owners and or Management company, except no liability or compensation for any loss, cancellations, damages or delay by events beyond our control e.g. adverse weather (including hurricanes), building or construction within the community, natural disasters, strikes, riots, political unrest, war or the threat of war, terrorist activity, industrial disputes, fire, flood, closure of airports, pandemics (including but not limited to Covid-19), primary equipment or services failure. 

  3.4. Failure to comply with local and state rules and regulations could result in cancelation of the rental agreement prior or after arrival at the villa. No loss of stay refund or other compensation will be offered should eviction be necessary.   

4. Checking in and checking out: 

  4.1. Arrival / departure time - Unless otherwise agreed by Emerald Oasis Villa, check in is from 5 p.m. and check out is 10 a.m. Failure to comply with this may result in extra rental charges. 

  4.2. Arrival Inspection - inspect the villa upon arrival and report any damages, loss, problems or concerns immediately to our management company. Failure to do this may make any subsequent claim invalid. Whilst every care is taken to give an accurate description of the villa, photographs etc are provided for illustration purposes and items may have changed.

  4.3. Care of the Villa: Please take good care of our villa and leave it in a clean and tidy condition at the end of your stay. Towels are to be gathered in the laundry room. 

The renter shall dispose of all waste material generated during the rental period in a lawful manner and in accordance with the resort rules which are detailed in the property file inside the home. Any charges made to the owner due to excessive trash removal at the end of the stay may be charged to the renter. 

The renter is cautioned not to leave trash outside for long periods of time as it attracts animals.

  4.4. Items Left Behind: Items left behind after your departure will be discarded or donated. If anything is left in the villa on departure please inform us as soon as possible, the owner nor management company are not liable for any items not found.

5. General Rules: 

  5.1. Villa Capacity - The maximum licensed occupancy of the villa is 12 persons and is determined by the authorities within strict guidelines for fire safety. The renter shall not exceed the maximum occupancy at any time.

  5.2. Proper Use of The Villa - It is very important to note that only persons identified on the booking form are permitted to stay overnight at the property. The party leader agrees not to sub-let, share or assign the property to any other person not authorised by the owner.  

  5.3. Social Gatherings - Organising social gatherings, including but not limited to parties and weddings, without the expressed consent of us the owners are in direct violation with this agreement and will result in eviction and forfeiting of payments made. 

  5.4. Respecting the resort - Emerald Oasis Villa is in a quiet residential area. It is a condition of the rental agreement that you should be considerate in your behaviour and keep noise levels to a reasonable level so as not to disturb our neighbours. Quiet time at the resort is 10pm. 

  5.5. No Smoking allowed - for the comfort and safety of all our guests we operate a strict no smoking policy inside the villa. Smoking is permitted outside the villa but not inside the pool enclosure. Please note that contravention of the above will render your booking void and any funds, including the security deposit, will be forfeited. 

  5.6. Pets - we permit a maximum of two dogs to stay at Emerald Oasis Villa. This is required to be pre-arranged with the owner and a fee of $100 is payable. Owners shall clean up after their pets at all times and ensure any pet hairs are removed from the home before departure. Pets should not be left unattended in the property unless they are properly secured in a cage or similar. This also applies to the pool deck areas. Additional charges may apply for damages or excess cleaning required from pets staying in the property.

  5.7. Firearms/Fireworks - Only legally owned and permitted firearms shall be allowed on the premises according to State and local laws. Any firearms left in the property will be reported to the police and removed by them.

  5.8. Household goods – No household goods shall be moved, removed, or introduced without the explicit consent of the owners. Aforementioned goods include, but are not limited to furniture, appliances etc. Reasonable exceptions are made for dining chairs, desk chairs and (foot) stools. Catering equipment including hot plates are not to be brought into or used in the villa.

  5.9. Parking - There is parking for up to 2 cars on the driveway. Do not park on the grass as this could damage the water irrigation system and could incur repair charges. Additional street parking is available, however please ensure you park on the correct side of the road - please check the signs on the resort. Failure to comply may result in your car being towed. We are not responsible for any fines or towing expenses incurred by guests. Electric car charging is not permitted at the villa please make alternative arrangements. Guests found charging their car will have a fee deducted from their security deposit, and may be asked to leave the property.

  5.10. - renter agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. Under no circumstances should any alarm be tampered with or disabled.

  5.11. Owner shall provide towels, linens, cups, knives, forks, spoons, dishes, and other items as commonly used by the Owner’s family. Toilet paper, soap, dish detergent, laundry soap, shampoos, and other consumables are to be purchased by the Tennant. (A starter supply of terms has been provided) No reimbursement will be made for unused consumables left at the premises. If consumables exist at the premises when the renter arrives the renter is free to use them.

  5.12. The property has a fire extinguisher installed near the kitchen area. The fire extinguisher was fully charged at last inspection. It is the duty of the renter to inform management immediately should the fire extinguisher become less than fully charged. renter agrees to use the fire extinguisher only for true emergencies.

  5.13. Property has fire alarms installed and they are believed to function properly at the time of rental. Tennant will notify management without delay if a fire alarm “chirps” or has a low battery condition.

  5.14. renter is advised that there is a carbon monoxide detector on the property and they are believed to function properly at the time of rental. Tennant will notify management without delay if a fire alarm “chirps” or has a low battery condition.

  5.15. renter shall see to their own security while in the property by locking doors, windows, garage doors, etc. when it’s prudent to do so. The property must be alarmed at all times when the property is vacant at any time and doors locked at all times.

6. Pool Safety:  

  6.1. Guests may use the swimming pool at their own risk.  

  6.2. They should always observe the rules detailed in our information book in the villa and observe the pool safety notice displayed in the pool area.  

  6.3. No diving in the swimming pool is permitted and guests are specifically requested not to allow unsupervised children to use the pool area at any time.  

  6.4. Safety precautions in the form of a fence and door alarm are available and should be used by our guests. Children should be supervised at all times regardless of pool fencing and door alarms. Tampering with the pool alarm is strictly forbidden. It is classed as a misdemeanour under Florida state law and is punishable with a $5000 fine or one year in jail.

  6.5. No glass is allowed in the pool area; plastic items are provided specifically for pool use. Broken glass in the pool or pool area may mean that for safety reasons that the pool has to be drained and refilled for which you will be responsible for the cost.

  6.6. Pool inflatables are used at your own risk

  6.7.. The pool is cleaned and treated every week for your safety and comfort. However, on rare occasions, it may be necessary to apply extra chemicals to maintain a safe environment. Should this happen during your stay it may be necessary for you to refrain from using the pool for a period of 12-24 hours. This is for your safety and we will not be liable for compensation.

  6.8. Wildlife: The feeding of any wildlife is against the law in Florida and strict penalties will be applied to anyone found breaking this law. Please be mindful that alligators and other wildlife inhabit open water and wading, swimming is not advised. Please keep a close eye on children as they may be drawn to the waterside. 

7. Privacy and security: 

  7.1. With taking privacy and rest in consideration we the owners or our delegate agents reserve the right to access the villa to carry out any maintenance and inspections if and when necessary. 

  7.2. To protect your safety as well as our property we have installed a security alarm, which should be always used when the villa is unattended. A doorbell camera at the front door and external cameras are used to monitor the property, the equipment is situated in a way that will not invade your privacy and does not cover any internal areas. 

  7.3. With your privacy taken in consideration we are required to collect some personal data from you and all the guests traveling with you. We are required to share some of that data with our property management company to accommodate your stay. The data collected from you during the booking process can be deleted upon your written request as soon as the agreement period ends.   

  7.4. Tampering with equipment or areas secured by locks, or a locked door, is a criminal offence and will be reported to the County Sheriff, this includes the owners’ closet (even if unlocked) which contains chemicals that may be harmful to children. This will result in eviction from the property for which no refund or compensation will be made.

  7.5. A safe is provided for the use of guests. The guests accept that no responsibility is accepted by the owner for any loss or damage to guest’s property, monies, documents, valuables, or any other items.

8. General liability waiver:  

  8.1. We, the owners, our agents and our representatives do not accept and will not be held liable for any death, personal injury, accidents, loss or damage to persons or personal effects however caused, because of this booking and/or the subsequent holiday. This waiver also applies to people visiting the property as your guests. 

In addition, we do not accept any liability for injury, damage or loss caused, or for any such claim by a third party because of actions by the guest(s), and other people occupying the property during the rental period.

  8.2. No filming or photoshoots for financial gain without prior written consent from the owner.

  8.3. No liability is accepted by us for loss of main services or failure of appliances, nor for the consequences of the actions or omissions of persons who may control supplies of mains service, nor any actions taken near the property by any authority over which there is no control by us. 

  8.4. British citizens travelling should hold a full British passport and a valid ESTA or Visa. All other nationalities should contact the US Embassy for further information regarding necessary paperwork. We do not accept liability for loss of holiday due to failure to comply or refusal of entry to the USA.

  8.5. We are not always able to control all of the facilities at the villa and it is possible that an advertised facility may be withdrawn and or changed due to circumstances beyond our control. Therefore, we cannot accept liability. Free high-speed internet and TV package are provided for guests to use. The owner cannot guarantee that the services are available for use and cannot be held accountable for any failure or issues with the speed or connectivity. Guests are not to download any offensive, illegal, or pornographic material, any fines for downloading illegal content will be passed onto the guest.

  8.6. Emerald Island Resort facilities are available for you to use for the duration of your stay. We cannot guarantee the availability of these facilities and therefore we cannot accept any liability.

9. Complaints:

  9.1. In the unlikely event that you need to register a complaint please contact the property management company immediately in writing and copy us in by email to any communication.

10. GDPR:

  10.1. All data held is confidential and will only be shared with our property manager in Orlando. No contact details or information will be sold onto third parties. As our customer, we are able to email you and receive communications from us -  this may include information regarding offers, promotions and news about our villa. If you would like to opt out of this, please let us know.